Why Shomal (North Restaurant) in North York Sucks.

Against my better judgement I decided to listen to my parents and order some Persian food from Shomal to compliment the Indian food that Ram’s parents were serving at the wedding.

On Wednesday prior to the wedding I went in and spoke to the owner of the restaurant told him what I needed, for how many people I needed it for, what time I needed things delivered and where they should be delivered. He said he would do it for me.

Saturday evening the driver was 1/2 hour late, and when he did finally arrive he was rude and left the food at the door of the backyard and didn’t bother bringing anything inside.

Sunday lunch time the food never arrived because the owner had given the kitchen the wrong time for delivery. (When I called the restaurant to inquire about the food I was passed on to at least three different people and finally was told that they could do nothing for me, and they did not know who I was and that I had gotten the wrong person etc. etc. etc. Mind you I was not yelling or arguing, I was just calling to ask about the food and I even said “please and thank you” a whole bunch of times.) Finally I got a hold of the owner and I asked him for my money back for the food that had not arrived. He agreed.

Monday evening I went into the restaurant to ask for my money back. After asking for the manager in charge, I was sent a server who said he couldn’t help me. I asked him if I could speak to someone in charge, and I was sent the same delivery guy who had come late on Saturday. I explained the situation to him and he told me he couldn’t do anything for me because he was not in charge. I asked him to direct me to the person in charge and was told the owner was not in and I should come another day. I asked him to call the owner which he refused. Good thing I had his cell phone number, so I called him and the owner told his staff to give me the money back.

After 1/2 an hour of getting passed on from one person to another person and being told that they couldn’t do anything for me I was asked to sign a paper and finally got my money back. The delivery guy had the nerve to say that I was a bad customer.

I wouldn’t recommend ever ordering any large orders from the restaurant and I promise to never go there again even after being a loyal customer since they first opened. I also refuse to ever deal with Persian caterers other than people I know personally. Seriously, I’ve had some bad experience with so many of the restaurants in North York I don’t know why I even bother going back.

I wrote this on 18 June 08 when I was feeling .

Comment

  1. ramanan says,

    I don’t think your post conveys just how useless they were. I mean, it takes a lot of balls to fuck up so royally and still deny any wrong doing. It’s almost impressive.

    At least we had a metric ton of Tamil food to fall back on.

  2. roshi says,

    ram u missed the fact that they were persian and that’s what they are good at :) it’s in the gene

  3. tiff says,

    Is it the restaurant across from Canadian Tire on Steeles west of Yonge? If so, I don’t go there anymore either.

    I go to Abhorz, at Yonge and Cummer / Drewry (Southwest corner). Very good food – still cheaper than north.

 
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