A painting of me

Well.ca: Best Online Store Ever?

   14 May 2012, late afternoon

When you order with Well.ca you can enter special instructions for shipping. A couple days ago I placed an order, and I had used the box to request Ali, their CEO, autograph my order. (To quote myself, “Tell Ali I want him to autograph my order!”) When my order arrived, it was autographed by the person who packaged my order up, but not by Ali. As a joke I was going to complain on Twitter to Ali, but thought he has better things to worry about like running a company and all of that. (The package actually arrived way faster than I thought it would.) So that is where the story ended.

Today I got a unsolicited email from their customer support about my order.

My name is Angela and I am a part of the Customer Care Team at Well.ca. Thank you for your order. I’m so sorry but Ali was unable to sign your order since your order was already shipped out. The most effective way to communicate with us is emailing info@well.ca as opposed to order comments. If you have any further questions or concerns, please do let me know and I’d be glad to help in any way that I can. Have a great day!

Is Well.ca the best? Don’t answer: that’s a rhetorical question.



  1. customer service fail. i will reprimand those involved.

  2. Do lots of people use that comment box for random commenting?

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